JC Penney Return Policy: What You Need to Know

Most items you purchase in a JC Penney store or at jcpenney.com are eligible for return or exchange within 60 days of the purchase date. There are some exceptions however:

JC Penney does have an extended holiday return window. You can return purchases made on or after October 15, 2023 with an original or gift receipt through January 15, 2024.

Refund Eligibility: Keep your receipt

In most cases, you need an original receipt or packing slip to be eligible for a full refund. And, as usual, make sure the item is still in new condition. Don’t wear it, wash it, or remove the tags.

If you don’t have a receipt, you may be eligible for store credit (in the form of a return voucher). The amount will be that item’s lowest selling price in the last 45 days. You will need to show a valid photo ID.

JC Penney uses a third-party service to monitor return activity. If you’re frequently returning items without a receipt, you may be denied store credit.

Return shipping fee: $8

You can always return your items in store for free. If you mail your items back using JC Penney’s UPS label, $8 will be deducted from your refund for return shipping.

Larger items may be subject to a 15% restocking fee and an $85 pickup fee.

Note that any shipping and handling you paid on the original order is nonrefundable.

Refunds: Back to original form of payment (usually)

Most refunds go back to the original form of payment within four days from when JC Penney receives the merchandise. If you paid by PayPal, you’ll get cash back for in-store returns and a check for mailed returns.

Some returns are refunded via a JC Penney gift card. Lower your chances of this happening by keeping the tags on your merchandise and holding onto all receipts, invoices, packing slips, etc.

Exchanges

Exchanges are processed free in stores.

JC Penney return policy: Next steps

JC Penney Return Policy: How to return items to JC Penney.

Here’s how to return your merchandise to JC Penney.

Want to avoid having to look up the JC Penney return policy again? See our post, How to Shop JC Penney.

PSA. It's time to dump Google and switch to Ecosia. Get answers faster and make the world a better place. Download the Ecosia iOS app and make Ecosia.org your browser's homepage.